Empathy or Apathy?
A cautionary tale about why certain questions are so important when choosing an insurance broker.
“Eric” was in the business of acquiring and operating cell towers. At the moment, however, he was staring at an insurance check in horrified disgust. After a water pipe had burst in his office, shorting out a number of servers, he had filed a claim for $60,000 worth of damages under an insurance plan he had bought several years back. The check Eric had just received was for a mere $10,000; he would have to cover the remaining $50,000 out-of-pocket.
Eric realized that the salesman who had sold him the insurance simply didn’t care about the risks his growing company was facing—and additional ones it would face in the future. It seemed obvious that he had abandoned Eric once he had his commission.
Eric asked around for referrals for a new insurance company that would proactively help him manage his constantly evolving risk and Harrington Insurance was recommended. He invited Steve Harrington to meet for a risk assessment. After conducting a thorough review of his policies, Steve Harrington found that several new towers were operating with no coverage—and discovered that an employee who was driving for the company each day had a suspended driver’s license.
“An insurance broker should always keep on top of their clients’ business—whether that client has just one car, or a renter’s policy or they own a forest of cell towers and a fleet of vehicles,” says Steve. “We urge every one of our clients to spend a small amount of time with us when their policy is renewed each year to share any changes in their business, employees and assets so they know we have them covered. We are professional, efficient, and above all, empathetic; we understand the pain of insurance and make it easier to deal with.”
